Shipping policy

Balustrade Delivery Information

Balustrade Hardware

Stainless steel or aluminium framework will be delivered by a national courier; we will provide a delivery date and please note that goods can arrive between 8-5pm.

Glass

Glass is normally delivered directly from the glass processor; we will endeavour to deliver glass on the same day as the framework and we will provide an ‘estimated delivery slot’ the day before delivery. Due to factors out of our control, the delivery slot can be missed and in some cases deliveries can fall into the following day.

All our products need to be unloaded manually and in the case of glass; we are restricted to a kerbside delivery.
If our hauliers are unable to leave goods due to no one being present, you will incur the cost of an additional delivery charge.

PLEASE CHECK YOUR DELIVERY

When you receive a delivery of parts and glass, it is imperative that you check for damage and missing parts. We cannot accept claims for missing parts or damage 48 hours from your delivery receipt.

We take great care to ensure your balustrade products are delivered on time, in perfect condition and complete with all required components. In the event of missing, faulty or damaged components, we will replace at our cost as quickly as possible (if we are notified within 48 hours).

We cannot be liable for any third party costs relating to faulty, damaged or missing components, or for late deliveries.

 

Composite Decking Delivery Information

We aim to deliver all composite decking orders within 3 – 5 working days. If you wish to collect from our premises in Aldridge, West Midlands, we can usually prepare orders for collection within 1-2 days. By special arrangement, we can make deliveries on a Saturday but this will normally incur an additional charge.

When we have picked your order ready for despatch, our Customer Services Team will contact you to arrange a suitable delivery date and time. If we arrive at the agreed time and date and there is no one available to unload with our driver, we will need to rearrange delivery at an additional charge.

We offer a kerbside delivery service only and it is the customer’s responsibility to provide assistance to our driver to unload the vehicle.  The delivery service does not cover the driver carrying materials any distance or to the rear of the property. By special request, we can offer a 2-person delivery but this will incur an additional charge. Please speak with our Customer Services Team.

Our deck boards are heavy items so we always recommend that anyone assisting with unloading wears suitable gloves and clothing.

As we only offer a kerbside delivery, WPS Handrails cannot be held responsible for any damage to your property. Please make sure suitable access is available to the property. If your property has any access issues or delivery concerns, please notify our Customer Services Team when we are arranging delivery.

PLEASE CHECK YOUR DELIVERY

In the event of missing or damaged components, we will replace at our cost as quickly as possible (if we are notified within 48 hours).