Terms and Conditions of Sale

WPS take great pride in the quality of our products and the service we offer,  It is absolutely our intention to exceed our customers’ expectations, we will take every precaution to ensure you have a great customer experience.

Please see our Terms and Conditions below, if you are having a product installed by us, please also check our supply and fit terms


All our balustrade quotes are valid for 30 days and are subject to change after this time has elapsed.

Composite decking quotes are valid for 7 days.


Once we have agreed your balustrade design and quotation, we will send an order acknowledgement to confirm your order details, this will normally be accompanied by detailed CAD drawings.

We will request that you check the drawing/s and approve


Payment is required before we commence manufacture, in some instances we will accept a deposit with balance payable at least two working days prior to delivery.

Once payment is made we will assume you have approved the drawing and your order will be sent to production for manufacture.


All Balustrades we supply are structurally tested to comply with BS 6180: 2011; testing is carried out on concrete bases or steel frames.

Timber base structures may be suitable for fixing to, however this is dependent on various factors including type, thickness and grade of timber, fixing anchors used and balustrade product type.

Typically, Balustrade systems with a handrail are more suited to timber substrates, as this allows the balustrade to be secured to adjacent walls. 

The load / deflection performance of our balustrades can vary from the test reports and exceed the "maximum permitted deflection" if installed on unsuitable substrates.

It is the customer/client responsibility to ensure the strength of the substrate is adequate to secure the balustrade, we advise to seek advice from a qualified builder or structural engineer to ensure your substrate is suitable.

All balustrades are designed to be mounted on level surfaces, some minor adjustment may be possible (for example using shims or washers) but this is at the discretion of the client / installer.

Our "framed" glass balustrades can be manufactured to allow for a fall in substrate, where the post heights can be adjusted according to the change in floor level - these systems are priced on application. 


WPS do not supply floor or wall fixings (anchors / bolts / screws) for our balustrade products on “supply only” orders, please ensure appropriate fixings are used for substrate, please check with a qualified builder, experienced installer or structural engineer if unsure.


All toughened glass is compliant with EN12150-1 / 2 & class 1 impact tested

Laminated glass is manufactured in accordance with EN12543 1-6

Glass has 5mm radius corners as standard 

Laminated glass may not be 100% flush, panels can have a step up to 3mm as per manufacturing tolerances

Visual testing of glass panels should be carried out at a distance of 3 metres from a viewing angle which corresponds to normal use, without direct sunlight or artificial lighting 

Glass is not heat soaked unless specifically requested 

Water Ingress / Pooling

Frameless systems 

The Aluminium channels used on our frameless glass systems can trap water and cause water pooling, if water runs towards the channels we would recommend using drainage spacers, these raise the channel allowing water to pass underneath - These are not a standard product, please speak to our sales team if required.

The TL 6000 and TL 6020 glazing channels have built in drainage holes to allow water to escape the channel, this will escape onto your substrate, if your substrate is not water tight then there is a risk of water ingress.

The fixings used to secure the channel will penetrate the substrate, its possible that water can enter these fixing holes depending on substrate material and fixings used.

Sealants can be used at the discretion of the installer to help reduce water entering the fixing holes.

Additional rubber seals are available to fill in gaps between glass panels and reduce the amount of water entering the channel, these are not a standard product - please speak to our sales team to discuss. 

The substrate needs to be designed with water ingress in mind, balustrades are not designed to be water tight products and we accept no claims for damage caused by water.


Post Systems (Framed, Semi Frameless and Wire Balustrades)

Posts systems do not trap water and allow water to pass underneath.

The fixings used to secure the posts will penetrate the substrate, and its possible that water can enter these fixing holes depending on substrate material and fixings used.

Sealants can be used at the discretion of the installer to help reduce water entering the fixing holes 

The substrate needs to be designed with water ingress in mind, balustrades are not designed to be water tight products and we accept no claims for damage caused by water.


"Easy Glass View" Juliet Balconies are manufactured by Q Railing and are designed to be installed on building facades, reveals or window frames.

The system has been tested to meet the loading's required by BS 6180:2011  for residential use, test report available on request - please email: sales@wpshandrails.com 

Q Railing supply fixings suitable for concrete and stone facades / reveals and timber or UPVC Frames** 

** UPVC frames must have a steel reinforced inner core - please check product suitability with window frame manufacturer / structural engineer.

The fixings provided by Q Railing may not be suitable for all mounting / site conditions, please ensure the fixings are adequate and will provide a secure and safe installation, if in doubt consult a structural engineer. 

It is the client / installer responsibility to ensure that the mounting substrate / window frame is suitable to accommodate the "easy glass view" aluminium profiles, support the weight of the glass and be suitable to withstand the required loading's stipulated in BS 6180:2011 

Glass weight is clearly shown on all "Easy Glass View" quotes produced by our online configurator.


We do everything in our power to make sure each customer’s deliveries get to them on their designated delivery date.
In rare circumstances deliveries may be delayed due to unforeseen circumstances.
WPS cannot be held liable for any associated costs / consequential losses with regard to late deliveries.



Stainless steel / aluminium framework will be delivered by a national courier; we will provide a delivery date, please note that goods can arrive between 7am and 6pm.

In some instances (depending on location and weight) we will use a dedicated "Man and van" style courier. 

Deliveries are always single driver and assistance may be required with unloading of goods.

Deliveries are "kerbside" only, the delivery drivers will not assist with carrying to rear of properties / gardens etc.  


Glass is delivered directly from the glass processor; we will aim to deliver glass on the same day as the framework and we will provide an ‘estimated delivery slot’ and drivers contact number the day prior to delivery.

Due to factors out of our control, the delivery slot can be missed and in some cases depending on route / location glass deliveries can fall into the following day.

  • Assistance is required with unloading of glass panels - single driver 
  • Glass can only be delivered "Kerbside"
  • Glass delivery vehicles are not permitted to park on customer driveways
  • If our hauliers are unable to leave goods due to no one being present to assist with offloading, then additional delivery charges will apply
  • Please note that glass deliveries in Scotland / Cornwall are forwarded to local delivery partners, and it can take up to 5 working days to reach customers from dispatch date.


We aim to deliver all composite decking orders within 5 – 7 working days. If you wish to collect from our premises in Aldridge, West Midlands, we can usually prepare orders for collection within 1-2 days. By special arrangement, we can make deliveries on a Saturday but this will normally incur an additional charge.

When we have picked your order ready for dispatch, our Customer Services Team will contact you to arrange a suitable delivery date and time. If we arrive at the agreed time and date and there is no one available to unload with our driver, we will need to rearrange delivery at an additional charge.

We offer a kerbside delivery service only and it is the customer’s responsibility to provide assistance to our driver to unload the vehicle.  The delivery service does not cover the driver carrying materials any distance or to the rear of the property. By special request, we can offer a 2-person delivery but this will incur an additional charge. Please speak with our Customer Services Team.

Our deck boards are heavy items so we always recommend that anyone assisting with unloading wears suitable gloves and clothing.

As we only offer a kerbside delivery, WPS cannot be held responsible for any damage to your property. Please make sure suitable access is available to the property. If your property has any access issues or delivery concerns, please notify our Customer Services Team when we are arranging delivery.


When you receive a delivery of any of our products, it is imperative that you check for damage and/or missing parts and advise us in writing within 48 hours.

We cannot accept claims for damaged items or missing parts after 48 hours from your delivery receipt.

We take great care to ensure your products are delivered on time, in perfect condition and complete with all required components. In the event of missing, faulty or damaged components, we will replace at our cost as quickly as possible (if we are notified within 48 hours).

We cannot be liable for any third party or associated costs relating to faulty, damaged or missing components

 If you wish to discuss any aspect of your order, please contact our sales team on 01922 742433

WPS Handrails 

Westgate, Aldridge, West Midlands WS9 8DJ 

Registered Company Address: 

 WPSi Group Ltd, Blackthorn House, St Pauls Square, Birmingham, B3 1RL - Company Number: 01257803