Terms & Conditions - Supply and Fit

WPS take steps to ensure your installation is a seamless and efficient process, however on occasions we come up against challenges out of our control which cause delays.

Due to this, all "supply and fit" projects are subject to the below terms and conditions: 

  • We must be allowed access to site at the agreed arrival time 
  • The mounting substrate must be constructed and ready for our installation – we require photos showing substrate prior to start on site
  • We must have room to work and cannot be obstructed by other trades,  physical barriers / scaffolding, plant or tools
  • The site must be safe for our installers to work  
  • If working at height, access equipment such as scaffolding / tower must be supplied by the client - details to be agreed before we arrive on site.
  • If dimensions are provided by the customer, we reserve the right to charge additional cost for materials / installation if the dimensions are incorrect
  • Once materials / products have been delivered to site, they are the responsibility of the customer - in the event of theft, damage or loss the customer is responsible for cost of replacement and/or additional labour cost.
In the event of delays caused by non conformance to above terms, WPS reserve the right to apply additional labour charges, if the installation is abandoned then we will charge a minimum fee of £550.00 (EX VAT) depending on location 

Installation Dates 

When we accept your "supply and fit" order, we will agree an installation date/s to suit both parties, this date and time frame will vary depending on product manufacture time and availability of installers.

Due to various factors it may be necessary to amend the agreed installation date/s - we endeavor to give as much notice as possible in this instance, please note we do not offer guaranteed or contractually obligating installation dates and cannot be liable for any third party costs relating to the change of these dates.

Please check your installation

Once your product is installed, please check you are happy with the completed product - in particular please check glass panels, we are unable to accept claims for any damaged glass once 48 hours have lapsed from completion of installation.

WPS Handrails 

Westgate, Aldridge, West Midlands WS9 8DJ 

Registered Company Address: 

 WPSi Group Ltd, Blackthorn House, St Pauls Square, Birmingham, B3 1RL - Company Number: 01257803