Terms & Conditions - Supply and Fit
WPS take steps to ensure your installation is a seamless and efficient process, however on occasions we come up against challenges out of our control which cause delays.
Due to this, all "supply and fit" projects are subject to the below terms and conditions, these terms are in addition to our standard terms and conditions.
- We must be allowed access to site at the agreed arrival time
- The mounting substrate must be constructed and ready for our installation – we require photos showing substrate prior to start on site.
- All balustrades are designed to be mounted on level / Flat surfaces, some minor adjustment may be possible using shims / packers.
- Balustrades require a sound and solid substrate to fix to - we cannot fix to loose or weak substrates or substrates with any movement - The performance of the balustrade is ultimately dependent on the quality of the substrate.
- We must have room to work and cannot be obstructed by other trades, physical barriers / scaffolding, plant or tools.
- The site must be safe for our installers to work.
- If working at height, access equipment such as scaffolding / tower must be supplied by the client - details to be agreed before we arrive on site.
- If dimensions are provided by the customer, we reserve the right to charge additional cost for materials / installation if the dimensions are incorrect.
- Once materials / products have been delivered to site, they are the responsibility of the customer - in the event of theft, damage or loss the customer is responsible for cost of replacement and/or additional labour cost.
Installation Dates
When we accept your "supply and fit" order, we will agree an installation date/s to suit both parties, this date and time frame will vary depending on product manufacture time and availability of installers.
Due to various factors it may be necessary to amend the agreed installation date/s - we endeavor to give as much notice as possible in this instance, please note we do not offer guaranteed or contractually obligating installation dates and cannot be liable for any third party costs relating to the change of these dates.
Once your product is installed, please check you are happy with the completed product - in particular please check glass panels, we are unable to accept claims for any damaged glass once 48 hours have lapsed from completion of installation.
Glass
All toughened glass is compliant with EN12150-1 / 2 & class 1 impact tested
Laminated glass is manufactured in accordance with EN12543 1-6
Glass has 5mm radius corners as standard
Laminated glass may not be 100% flush, panels can have a step up to 3mm as per manufacturing tolerances
Visual testing of glass panels should be carried out at a distance of 3 metres from a viewing angle which corresponds to normal use, without direct sunlight or artificial lighting
Glass is not heat soaked unless specifically requested
Water Ingress / Pooling
Frameless systems
The Aluminium channels used on our frameless glass systems can trap water and cause water pooling, if water runs towards the channels we would recommend using drainage spacers, these raise the channel allowing water to pass underneath - these are not a standard product, please speak to our sales team for details.
The TL 6000 and TL 6020 glazing channels have built in drainage holes to allow water to escape the channel, this will escape onto your substrate, if your substrate is not water tight then there is a risk of water ingress.
The fixings used to secure the channel will penetrate the substrate, and its possible that water can enter these fixing holes depending on substrate material and fixings used.
Sealants can be used to help reduce water entering the fixing holes, this is not a standard service so please advise if required.
Additional rubber seals are available to fill in gaps between glass panels and reduce the amount of water entering the channel, these are not a standard product - please speak to our sales team to discuss.
The substrate needs to be designed with water ingress in mind, balustrades are not designed to be water tight products and we accept no claims for damage caused by water.
Post Systems (Framed, Semi Frameless and Wire Balustrades
Posts systems do not trap water and allow water to pass underneath.
The fixings used to secure the posts will penetrate the substrate, and its possible that water can enter these fixing holes depending on substrate material and fixings used.
Sealants can be used to help reduce water entering the fixing holes, this is not a standard service so please advise if required.
The substrate needs to be designed with water ingress in mind, balustrades are not designed to be water tight products and we accept no claims for damage caused by water.
Fixing Anchors
The installation team will install your balustrade using fixing anchors as determined by manufacture product testing. On occasions where these specified fixings are deemed unsuitable for the substrate, our installers will use appropriate fixings based on experience to achieve the best possible result, this is at the discretion of the install team and WPS may not have formal test data or calculations.
WPS Handrails
Westgate, Aldridge, West Midlands WS9 8DJ
Registered Company Address:
WPSi Group Ltd, Blackthorn House, St Pauls Square, Birmingham, B3 1RL - Company Number: 01257803